MONEY BACK AND PAYMENT REFUND TERMS AND CONDITIONS
1. General Provisions 1.1. These Money Back and Payment Refund Terms and Conditions (“Refund Policy”) outline the rules and procedures for refunds related to purchases made from DIGIVELL (“we,” “us,” “our”). 1.2. By completing a purchase, you (“Customer”) agree to this Refund Policy. If you do not agree, please refrain from making a purchase.
2. Eligibility for Refunds 2.1. Refunds are considered only for purchases of eligible digital products or services as specified in the product or service description. 2.2. Refunds are not provided for:
- Products or services that have been fully downloaded or accessed.
- Issues caused by the Customer’s device, software, or internet connection.
- Situations where the product or service has been used or consumed as intended. 2.3. Refund requests must be submitted within 14 days of purchase unless otherwise specified in the product or service terms.
3. Refund Request Procedure 3.1. To request a refund, Customers must contact DIGIVELL customer support via email at [Your Email Address] or through the contact form on our website. 3.2. Refund requests must include:
- Proof of purchase (order number, receipt, or confirmation email).
- A detailed explanation of the issue and reason for requesting a refund. 3.3. Refund requests will be reviewed within 7 business days of receipt. DIGIVELL reserves the right to request additional information or documentation to process the request.
4. Approval and Processing of Refunds 4.1. If a refund request is approved, the refund will be processed to the original payment method within 14 business days. 4.2. Customers will receive a confirmation email once the refund has been initiated. 4.3. Any applicable transaction or processing fees may be deducted from the refund amount unless the refund is due to an error on DIGIVELL’s part.
5. Exceptions to Refund Policy 5.1. Refunds are not issued for promotional or discounted products unless explicitly stated. 5.2. Custom or personalized digital products and services are non-refundable unless they are defective or not delivered as promised. 5.3. Refunds may not be available for products or services provided by third-party vendors through DIGIVELL. In such cases, the third-party’s refund policy will apply.
6. Chargebacks 6.1. Customers are encouraged to contact DIGIVELL for refund-related concerns before initiating a chargeback with their payment provider. 6.2. DIGIVELL reserves the right to dispute chargebacks that do not comply with this Refund Policy.
7. Limitation of Liability 7.1. DIGIVELL’s liability is limited to the purchase price of the product or service for which the refund is requested. 7.2. DIGIVELL is not liable for indirect or consequential damages arising from refund-related disputes.
8. Updates to Refund Policy 8.1. DIGIVELL reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect from the date they are published on our website.
9. Contact Information For questions or assistance regarding refunds, please contact us: Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Thank you for choosing DIGIVELL. We strive to ensure your satisfaction and look forward to serving you better.